ZenBoxSupport
Questions, issues, or feedback about ZenBox — we're happy to help.
Contact Us
For any question, bug report, or feedback, email us directly and we'll get back to you as soon as possible.
Email SupportFrequently Asked Questions
How do I cancel my ZenBox Premium subscription?
Subscriptions are billed and managed by Apple. On your iPhone, open Settings → [your name] → Subscriptions, select ZenBox, and tap Cancel Subscription. You'll keep Premium access until the end of the current billing period.
Why did my sounds stop when I locked my phone or switched apps?
On the free plan, playback stops when ZenBox leaves the foreground or the screen locks. Upgrading to ZenBox Premium keeps your mix playing in the background and behind the lock screen.
I already subscribed, but ZenBox says I'm not Premium. What do I do?
Open ZenBox, tap the crown icon, and tap Restore Purchases. This re-links your existing subscription to the app. Make sure you're signed in with the same Apple ID you used to purchase.
How do I request a refund?
All payments are processed by Apple, so refunds must be requested through Apple directly at reportaproblem.apple.com.
Something isn't working right — what should I include in my report?
Please email us with your device model, iOS version, and a short description of what happened. Screenshots help too. We read every message.